Reference Articles: Case Studies

• Increased Efficiency and Reduced Costs: 2 Reasons LOC FCU Uses LoanDecision+ and XPress Membership
  Using a new online system to handle loans can be a daunting experience—especially when that system doesn’t integrate with your core processor. But that was exactly the case when LOC Federal Credit Union (LOC FCU) decided to use LoanDecision+ for its online loan decisioning.
• Here Today. Here Tomorrow (April 1, 2003)
  Imagine this: At close of business one day your Web site is up and running. The next day, your site is gone…and so is your Web development and hosting company…with no warning whatsoever. Learn what happened to Municipal and Health Services Credit Union's Web site.
• Then & Now: A Web Site is Redesigned (January 1, 2003)
  Huron River Area Credit Union (HRACU) serves more than 1,000 employer groups in southeastern Michigan. HRACU provides a comprehensive offering of products and services in its lobby and through its CUSOs. While it had a Web site for a number of years, in 2003 it made the decision to completely redesign it as a true online branch and service delivery channel. Read more about the changes to this site.
• Web Sites Help Credit Unions & Leagues Serve Members (October 1, 2002)
  The drive to increase membership at credit unions is more than just a yearly event. Rather, it's a combination of events, both large (such as marketing campaigns) and small (such as the friendly greeting of the member service representative), mixed with a blend of member service tools, including phone teller services and Web sites. Read how two credit unions and a league have used Web sites to serve their members.
• LOC Federal Credit Union's Online Service Delivery Channel (December 1, 2003)
  LOC FCU had a Web site for several years, but in 2003, the credit union decided to redesign its Web site to meet the growing needs of its members for online services. The decision was made to completely redesign the site as an online branch and service delivery channel. Read more about the changes to this site.
• Updated & Compliant: NCCU's Web Site is Redesigned (July 1, 2003)
  Novi Community Credit Union (NCCU) serves people who live or work in the community of Novi. While the credit union has had a Web site since 1997, last year it made the decision to completely redesign it as an additional service delivery channel and a true online branch. Read about this site's updates.