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In this newsletter:
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CU Village developed The Credit Union Difference site for the Missouri Credit Union Association using our Content Management System. Take a look by clicking on the image above!
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CU Village.com Partners with Constant Contact
CU Village.com is pleased to announce that we have joined Constant Contact’s Business Partner Program in order to provide you with easy-to-use email marketing and online survey products. These products, Speak Up!SM Email Marketing and Listen Up!SM Survey, can help you build strong, lasting member relationships. Constant Contact®, Inc. is a leading provider of email marketing and online survey tools for small organizations.
Let Us Help You
CU Village recently implemented a new ticketing system to help us serve you. While we never mind an e-mail from one of our clients to us individually, the ticketing system helps us better manage your requests.
Benefits for You
We developed this ticketing system with you, our clients, in mind. By using the system, you will:
- See Improved Efficiency of Service - The ticketing system allows us to manage your requests as a team. This is good for you because if one staff member is out of the office, then another staff member can see your request and handle it. If you email an individual and that person is out sick, then you either need to wait or send another request. With the ticketing system, you only need to send your request once.
Also, all information associated with a particular request will be connected to that request, so we can maintain thorough records of what was requested, what was completed, and when it was completed.
- Have to Learn Just One E-mail Address - You won’t need to worry about storing multiple CU Village email addresses. You just need to know one: support@cu-village.com
How to Use the System—and What to Expect
Here’s a step-by-step look at what happens when you request assistance through our new support system:
1.You send a request. If you have a concern or need help with your Web site or any CU Village product, send an e-mail support@cu-village.com.
2. A ticket is created. Your e-mail message to support@cu-village.com creates a ticket in our system.
3. The ticket is assigned to a support representative. One of the CU Village staff members will be assigned to handle your request.
4. The support representative replies through the ticketing system and you receive the message.
a. Rather than receiving an e-mail message from an individual’s e-mail account (abc@cu-village.com, for example), you will receive an e-mail message from CU Village.com Support. The “from” field in your e-mail will contain: CU Village.com Support [cuvsupport@cu-village.com].
b. To make sure that the messages coming from our support system are not getting caught in spam filters, please be sure to “whitelist” the e-mail address and the domain (@cu-village.com).
c. The subject line of the message from our support system will contain the words “Request ID,” a few pound signs, and a few numbers. The subject line will be similar to this: [Request ID :##5781##] : Test Support Request
5. You reply as needed. You can reply to the email that you receive from support just as you’d reply to an email from an individual staff member.
6. You receive confirmation that your ticket was updated. When you reply, you’ll receive a message that your ticket was amended with your reply. This lets you know that our ticketing system is working properly.
7. We resolve the issue and close the ticket.
a. Once we resolve the issue, we will send a reply to you via the ticketing system to inform you that the work has been completed.
b. You can reply to a closed request. This will reopen the ticket and the support representative who was assigned to your request will receive an e-mail informing them that further work must be done.
Let us know what you think
If you have any questions or concerns, please let us know. Also, if you have any comments or suggestions for the support system, please pass them along. We want to make sure that you are happy with the support methods that we have implemented.
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Use the Conferencing Solution that Fits Your Session and your Audience
A big part of planning for any event is the location. Where should you host the event? Does the venue have the capacity you need? How far will attendees have to travel? What if the weather turns?
But if you use either Web or phone conferencing services you don’t need to worry about location—because participants don’t have to leave their own buildings in order to attend. The connection comes via the Internet and telephone. You can use our conferencing solutions for meetings, training sessions, and conferences—any type of event you might host.
Purpose of the Session
Before you choose the type of conferencing solution, consider your needs and those of your audience—and what you need to do:
- Do you need to conduct a training session for your member credit unions?
- Do you need to host a meeting with a PowerPoint presentation?
- Do you need to conduct a quick meeting without any visual elements?
The type of meeting dictates which service will meet your needs and provide the greatest benefit to your participants.
For instance, if you conduct a Web-based training session, your credit unions don’t need to pay for the expenses associated with live sessions or send staff away from the credit union for training. A live, streamed-video Web cast session uses video, audio and PowerPoint presentation materials. Participants see the speakers in real time, hear them through their computer speakers and enjoy enhanced interaction with them via e-mail and a toll-free, phone-in option during the Web cast.
For a meeting, you might choose to conduct an Internet session, which usually consists of a PowerPoint presentation and an audio connection to a speaker. Participants view the PowerPoint presentation on screen and communicate with the speaker over the telephone. Internet sessions require only a phone line and Internet connection.
If you need to get your colleagues’ input on a current issue, a phone conference is a fast, efficient method of communication.
If you use Web and phone conferencing services from CU Village, our choice of services means that you choose which service best meets the needs of your presenter and your participants—and which one will help you deliver your message efficiently. No matter which solution you choose, our conferencing solutions can help you can conduct efficient and productive meetings. And there’s no contract to sign, no special technology to buy, and no special skills to acquire.
For information about our products and services, contact your CU Village.com business consultant.
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January 2008