Credit unions are known for the quality service they provide, whether it is in the lobby or over the phone…shouldn't that same level of service be offered through your online branch — your Web site — as well?

With our chat program, you can provide that same level of service to your members who want to reach you via your Web site. Your members can "chat" (via instant messaging) with your Member Service Representatives (MSR) about your products and services. Your MSRs can offer immediate assistance — and can even send the member to a specific area of your Web site.

The service is live during your normal business hours and gives you one more way to increase the level of service you provide your members — by reaching them the way they choose. After hours, your members can use the feature to send e-mails with their questions for the MSRs to respond to the next day.

Click here for more information about our chat program.

To learn how the our chat program can help you serve your members, contact your CU Village business consultant at (800) 262-6285 in Michigan or (800) 575-1820 Nationwide, or e-mail us.