Support
Welcome to Client Support!
Self Help Options
Help from CU Village Staff
Emergency Support
To ensure the highest level of after-hours emergency service when you need it, emergency changes and non-emergency contacts through the emergency email address or phone number will be charged at a rate of $375 per incident per hour.
After-hours Emergency Customer Support
After-hours includes holidays, weekends, before 9:00 AM (ET) and after 5:00 PM (ET)
- Send email to 911@cu-village.com with the following:
- Your Web site address as the subject line
- Your contact information and a brief description of the issue in the message itself
- A member of our emergency response team will respond back to you right away
- Or call us at our emergency hotline at (888) 664-1333
Non-emergency and During Business Hours Emergency Customer Support
Normal business hours are Monday through Friday between 9:00 AM (ET) and 5:00 PM
- Send email to support@cu-village.com with the following:
- Your Web site address as the subject line
- Your contact information and a brief description of the issue in the message itself
- Or call us directly at (800) 262-6285
