The Virtual Member Service Representative (MSR) is the online multimedia counterpart to your staff and the help they give to your members everyday. Created in full animation with synchronized voice and audio, the virtual MSRs can be placed on any page of your Web site.

Each virtual MSR complements the information you have on your Web site. For example, the lending MSR might discuss the pros and cons of cosigning a loan and the importance of making loan payments on time. The tips help your members make better informed financial decisions and select the products that best meet their needs. And it helps you provide better member service on your Web site.

Turnkey virtual MSRs are available on an annual subscription basis and can be easily plugged into most Web sites, regardless of who develops or hosts it. Each MSR provides insight on a specific product, service or topic, such as loans, credit management, and ID security.
We also have a full range of custom services that will tailor the experience specifically for your credit union and members.

For more information about our Virtual MSRs, contact your CU Village business consultant at (800) 262-6285 in Michigan or (800) 575-1820 Nationwide, or e-mail us.